Friedrichsbad Team

Global competition, saturated markets and shorter and shorter product life cycles turn innovation management to an important factor of company success. Due to manifold influences the company's future can, however, rarely be managed systematically. In this seminar you will get to know what variables are needed to create and to develop innovative processes successfully. With help of practical examples we will show typical problems of the company practice and offer possible solutions in the scope of a systematic innovation management.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

There isn’t anything comparably favourable than success - and in your case success means: Selling. As a seller it is your task to pull off orders. Anything else is secondary. This practice, situation and requirements oriented sales training is indispensable for lasting success.

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Often price-performance ratio and quality are not sufficient to acquire customers. beside excellent service, the targeted approach for the acquisition of new customers becomes more and more important. Consequently the aim is to win possible consumers not only for the product, but to lead him/ her there first. In this seminar you will learn to approach the successful acquisition of new customers in a systematic way and to hold acquisition talks successfully and confidently.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

You intend to introduce the tool SAP R/3 within short? This seminar offers detailed information regarding the application of this complex system. Among others you will deal with HR-architecture and the SAP-applicant management. You will get to know how to establish a professional concept and how to manage the applicants' data.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Everyone can increase his/ her self-confidence. In this training we will help you to recognize, to make aware and to use your own strengths in a well-directed way. Authentic self-awareness is the basis for success in the job. It comes from inside and has nothing to do with a played false front.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The Balanced Scorecard (BSC) is a concept to implement your company strategy. A BSC starts with your company vision and strategy and defines critical factors for success in this way. Key data is established in a way to support targets and performance in critical strategic areas. Therefore the BSC is a management system which was derived from vision and strategy reflecting the most important aspects of a company. In this seminar structure, proceeding and benefit of the BSC will be conveyed in a practical way.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Successful leadership requires a solid always up-dated knowledge of labour law, which every executive should have. Only this way he/ she will be able to decide about relevant situations in labour law in a confident way. Our seminar will create this confidence and offers a comprehensive overview with various practical examples of the current labour law adjudication. The seminar is especially designed for the possibilities and competences of operative executives.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Many parts of the value creation chain in a company have already been identified and expended: Of course, successful sales have been supported for a long time. Furthermore strategic purchase as a potential has already aimed at improving the benefit situation for a long time. However, the toleration of frequently lamented wastefulness in production is remarkable. One reason for wastefulness is that people acting in this sphere often lack cost consciousness. This seminar lays the foundations for managerial basic knowledge and corresponding practical possibilities in your sphere.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Successful leadership is not an impossible thing. Creation of trust and a managerial style meeting the situation can contribute to more efficiency in small and big companies without disregarding humanity. This seminar, which is especially designed for operative executives, shows how employees can be practically motivated, to what extent control is suitable and how criticism can be communicated in a constructive way. Particularly useful for future executives as well as for experienced practicians.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Our world of work has changed a lot during the last years, so does the professional field of assistants/ secretaries. The requirements to their jobs permanently increase, at the same time their sphere of work and their competences are extended. This is why qualification in the secretarial office becomes more and more necessary. Technical, social and method competence, as well as a continuous further education are important preconditions for the future. This training is the basis for successful secretarial work.

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Many companies aim at launching their products or services successfully via sales. This one-sided focus often obstructs the view for other areas of the value creation chain. A functional area which is often neglected in this context is purchase. Big economic potentials are based on efficient and strategic purchase. This seminar opens ways and possibilities.

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This seminar will present what you have missed so far. And that is obviously a lot, as you will experience. Body language from tip to toe, nonverbal communication including signals, signs, gesture and facial expression.

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Brands do not develop themselves. They are no static constructions, they live and have to develop like their environment and their different target groups. This needs efficient brand-management. In this seminar you will get answers to concrete questions of the daily company practice: How do Line Extensions work? How is a brand successfully positioned? What potential does a brand have? How can the value of a brand be determined?

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Deriving from practice, made for practice, this microeconomic seminar can be unrestrictedly recommended to everyone who wants to gain economic know-how for the professional routine. After the seminar you will be able to ask the right questions and to hold a view with help of commercial arguments.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

A good working climate and a fair, constructive and coherent company culture influence the employee's motivation, identification and innovativity to a great extent. Deficits in these areas and their serious costs have direct effect on your company's success. One possibility is consulting professional business mediation. A mediator of ours describes his approach in this informative meeting. NOTE: If needed, we can provide qualified mediators for you. Please contact us.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Consistent business process management offers the possibility for companies to focus on customer needs, to organize them efficiently, to control them in a target-orientated way and to improve continuously. However, the introduction of business process management requires experience and sense of proportion. This seminar shows how to act here.

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A characteristic task of executives is the creation and implementation of change processes. They accompany alteration and act consciously, systematically and in a target orientated way. In this seminar we show among others how to carry out change processes successfully, how to get related complexity under control and how to bring employees involved into the boat.

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Work in a team can be very successful if team leaders and members can handle group processes. Wherever teams work together, team skills and solid management play a central role. They decide about quality, contentedness and success of the group. During the training the participants will develop rules of conduct for efficient cooperation in different situations.

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This seminar will show you how a project can be handled more solidly and with less stress by means of coaching. Methods and possibilities of coaching can be successfully integrated in project processes: In this seminar you will have the opportunity to train your coaching competence as a project responsible in numerous role-plays and at own practical examples. You will get direct feedback and inspiring hints for the practice.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Professional Coaching of employees in sales is an essential basis to achieve planned sales targets. In this seminar you will get to know methods to promote performance potentials of your sales team. This includes qualified feedback talks and a systematic approach during the coaching process.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Conflicts are vital for a functioning social arrangement of a group of apprentices. Apprentices and (apprentice) teams in its entirety, who have successfully undergone conflicts and who could use the energy brought in in a positive way, will achieve their target more successfully in the future. With this training you will lay an important foundation for the development of your apprentices to become expert and executives of tomorrow.

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Turkey has got one of the most dynamic national economies and societies in Europe and offers many cooperation possibilities for German companies. In order to make cooperation with Turkish partners work, you will be systematically prepared in this seminar.

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This seminar provides a compendium to develop a company identity. Which departments shall be bound in what way and what is the difference between mission statements, guiding principles and guidelines? With help of clear practical examples this seminar gives answers to all questions arising.

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This seminar deals with basics of cost calculation and its organisation. You will gain knowledge about classical cost types, cost centre and cost unit accounting as well as about modern cost management in your company.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

This seminar focuses on basics of cost accounting and their organisation. You will gain knowledge about classical cost types, cost centres and cost unit accounting as well as about modern cost management in companies.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

This seminar will show you how to initiate, control and guide creative processes and how one's own creativity, thinking activity and readiness for innovation can be increased. The connection of joy and work is needed to deploy existing creativity.

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This seminar deals with tax-free reimbursement for business trips, tax-free reimbursement for double-housekeeping, refund of expenses for job rotation, refund of expenses for transportation, taxation of benefits in money's worth deriving from expense reports and business entertainments. Fiscal terms will be explained and differentiated and the corresponding field of law will be illustrated in detail.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Customer orientation is of central significance in many companies and is an outstanding feature to bind customers to the company and to related services and products on a long-term basis. This seminar for service staff, assemblers, etc. focuses on the most important problems which can arise in (communication) situations with customers, offers possible solutions and practical examples for conflict talks in customer services.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

In the personnel department sensitive data about your employees is collected and administrated. Therefore data protection is of special importance here. Observance of corresponding regulations is a basis for your employees' trust in your company. This seminar is directed to heads of personnel or personnel officers, especially to those in companies without data protection officer. You are frequently confronted with questions regarding data protection, you will get a systematic introduction into this subject.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Talks of complaint are generally considered to be inconvenient first. As they cannot be avoided, you should make the best of it and convert your customer's complaint into a "advertizing campaign" for your company. In this training you will learn to act successfully for the company and satisfactorily for the customer in case of a complaint.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

It is decisive for the contact to employees, customers and superiors to be aware of one's own effect as female executive. You will reflect yourself and your behaviour regarding the aspect: What kind of typically female or male qualities do I already live and what do I want to work out? In exchange with other women in their situation you will gain new perception and approaches. You will get individual helpful suggestions to promote your personality in an authentic and target-orientated way and you will work out personal strategies for communication. Also colour and style counselling are components of this seminar.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The fact that employees produce absenteeism, often is an avertable faith because illness is not always the reason for that. So-called influenceable absenteeism should therefore be focussed. Normally influence and responsibility for the employees' absenteeism are up to the direct superior. Get to know important causes and methods to clarify absence from work. Identify how absence from work can be successfully and lastingly reduced.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Diversity Management as managerial task wants to benefit from the employees' profiles and -biographies in order to open up products, markets and customers even more successfully.

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The Works Constitution Act defines the representation of employees by works councils and requires trustful cooperation between employer and works council. For employees as well as for employers it is worth paying attention to the question of applicability of the Works Constitution Act. In this seminar the participants will get to know basic regulations of the BVG (Works Constitution Act) considering the current adjudication so that they will be able to apply them in their professional practice.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Strengthen your assertiveness and develop strategies to achieve your target even quicker.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

You will gain comprehensive know-how regarding the use of the event management tool. You will get to know how you can control and coordinate your events efficiently. You will learn how to structure the event catalogue systematically and how to keep an eye on the costs of an event. You can get information about further possibilities regarding the integration of other SAP-components.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Especially people with high professional qualification shrug off small-talk as a waste of time. That's a mistake! However, the big art of small-talk is an elegant tool to get to know customers and business partners, to get into contact and to create a convenient atmosphere. In this training we will convey what facts characterize successful small-talk, what subjects are suitable for the relevant occasion, the significance of body language and how you can cut a good figure even in difficult situations.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Efficient filing and information management is not a random product. The necessary skills and know-how can be learned. Imprecise filing in the folder or in EDP is not only annoying. It causes immense costs by wasted time. Stop time-consuming and agonizing search of documents or information. Get to know the necessary systems and various structuring options for a quick access.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Financial accounting is closely related to microeconomics and is an important sector in the complex business system. In the seminar we will work out the necessary know-how regarding double-entry accounting and we will orientate ourselves towards practical accounting (general ledger, accounts payable and receivable) and legal regulations. The structure of this seminars is based on the real business process and makes it easier to gain know-how in accounting.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The basis for success in marketing is the concept giving the company a guideline how to gain and to bind customers. In this seminar you will creatively develop the steps leading to a marketing concept focussing on a case-study of the product or service area. With help of simple tools you will learn to develop, to plan and to budget a pragmatic, payable marketing concept from the customer's point of view.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Everywhere the awareness ripens, that good presentations contribute to a better realization of aims: Visualisation and presentation have become essential elements of modern professional communication. In this training the participants will learn how to speak freely and to support the spoken word by suitable means of visualisation. We will e.g. answer the following questions: How can core information and messages be transferred into effective, concise pictures? How can flipchart, overhead-slides, beamer and other tools be reasonably used? How can speeches and presentations be systematically structured? How can blockages to speak, stress and tensions be overcome? And many questions more.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The initial joy about the promotion which has been due for a long time is now and again quickly followed by disillusionment. Who is entrusted with management responsibility out of the position of an employee, has to cope with a number of new challenges. Beside existing technical know-how, from now on the executive has to prove the necessary social competence in contact with former colleagues. This seminar helps to manage the transition to the new function and identity in an easier way.

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From the group of colleagues you change to the role of an executive. A completely new situation, which has got two faces: Recognition of your performance is motivating for you and makes you keen on the challenge. On the other side you are aware of the fact that you are critically observed especially at the beginning and you feel the superiors' and employees' expectations. It is now up to you to have an optimal start. This training helps you to master the challenge.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Correct spelling gives evidence of respectability and competence. This seminar conveys current innovations of the German spelling and brushes up previous changes and knowledge. So, if you want to avoid awkward mistakes in correspondence and you want to make sure that texts of your company correspondent to the up-to-date spelling, join this training.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Incapable or reluctant? In this training we want to find out how you, an executive and/or colleague, can face difficult and inefficient employees in a constructive way. You will get to know why the contact with some employees is arduous and where you can find causes for that. Furthermore you will get practical hints and information how to face single personalities, as e.g. crabbers, lazybones or low performers.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Communication is the source of any misunderstanding, could be said alternating a well-known saying of a poet. Who does not know why he/ she speaks and acts the way he/ she does, will hardly be able to communicate in an effective and target-orientated way. Correct communication has to be learned. This training offers an excellent basis on which personal communication skills can develop. The participants will train active and partner-orientated communication in practice-related talks, discussions and video-supported role-plays.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The world´s best web page is useless, if they can not find by a search engine. More than 75 % of the internet user believe that a search engine is the best way for searching information. A better ranking at the search engine pages is giving you more visitors on your web page and therefore more potencial customers.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Pay-as-you-earn is a form of income tax and is raised on income resulting from employment. However, in practice it is often not only a question how the employment shall be constituted, but also how e.g. payment in kind or flat rate taxation have to be handled. With help of various examples we will convey the structure of the wage tax system in this seminar. Problems frequently arising will be discussed in detail, so that the gathered knowledge can be quickly transferred into practice.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The Friedrichsbad-Team offers free and detailed information regarding job-accompanying studies. All interested persons are cordially welcome.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

The Friedrichsbad-Team offers free and detailed information regarding the training to become a coach. All interested persons are cordially welcome.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Japan, Korea and especially China develop more and more to important economic locations. Consequently also business relations to European companies increase more and more. This seminar helps you to behave in a competent and courteous way in negotiations with the new business partners in terms of East Asian cultural standards.

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In this training you will learn inter-cultural negotiation strategies to represent your company interests as a global player also in the international sphere in a target-orientated way. You will be able to orientate more quickly when cooperating with foreign business partners and you will be able to anticipate the development of negotiations with conflict potential at an earlier stage. You will control these negotiation processes in a target-orientated way and you will ensure concluding contracts.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Many travelling salespersons endanger their success abroad because they reduce the subject Knigge (etiquette) exclusively to rules of conduct like opening doors or manners at table. In this training we will focus on typical misunderstandings and Knigge-traps for German business partners.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Too often international negotiations are started without having done the necessary homework before. Strategies which are successfully used inside the country, do not always lead to success in the international sphere. Starting from preparation regarding the target of negotiations, possible developments of the negotiating situation up to the contact with translators, in this training the total range of international negotiation competence is picked out as a central theme and will be practiced.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Due to its low-priced and high-quality products, China has developed to the biggest purchase market worldwide. However, for European companies the sourcing-process involves huge challenges of logistical, social and human kind. Find out how you can manage your purchase in China in an optimal way and how you can increase your company's success.

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Here you will get to know how an applicant's profile can be recognized by means of question technique and communication and how you can achieve a better accuracy regarding the choice of personnel.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

In this seminar an experienced labour judge will convey anything important about issue, formulation and design of job references.

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This seminar conveys a solid, practice relevant basic know-how for an education of quality.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Efficient education requires a high degree of technical and pedagogical competence of the instructor. How to convey technical know-how with lasting effect, how this can be integrated into the daily routine of apprentices and how you can support your apprentices in a useful way will be shown in this seminar. The seminar assumes that the seminar practice relevant know-how of apprenticeship is given.

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Any executive takes decisions which have commercial effects in any way. In order to be able to recognize and to influence them, basic managerial knowledge, tools and methods are required, which will be conveyed in this seminar.

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In this seminar we will pick out as a central theme the latest adjudication regarding selected areas of labour law and will discuss it. Among others the contents will be the basics of the employment contract, trial periods, limitation, further payment of remuneration as well as warning notice, notice of termination pending a change of contract and the termination of employment relationships.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Knowledge management is getting more and more important for the company success in a world characterized by a flood of information. In this seminar we will present targets and tools of modern knowledge management and you will get a practical guide to transfer measures of knowledge management in your company - far from theoretical treatise.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

In this advanced course about labour law - introductory seminar (AR-E) beside peculiarities of personnel talks and personnel record cards especially essential rights and duties of the employment will be explained and worked out. Furthermore you will get to know what has to be considered in case of terminating an employment.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Learn to understand labour law. In a clear and structured way this seminar explains basic terminology and regulations and illustrates essentials regarding initiation, existence and termination of employment, regarding special working relationships, such as limitation or part time and the effects of company transfer and reorganisation. Numerous examples and hints combine theory and company practice.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

This seminar is based on current adjudication and changes of labour law, that ist why the contents variies every year. A must for people in charge of personnel and for executives.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

This seminar is based on current adjudication and changes of labour law, that is why the contents variies every year. A must for people in charge of personnel and for executives.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

There is hardly any management technique being as useful as Management by Objectives (MbO). It can be very efficient to fulfil a task, can be highly motivating for the employee and exonerative for the executive. This seminar will provide you with tools for efficient MbO.

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Nearly every day superiors talk to their employees. They need information, want to delegate tasks, are allowed to praise or have to criticise in a constructive way. These talks are very efficient if they are correctly prepared and practised. This training will enable you to use the important instrument of control, personnel talks, efficiently.

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Globalisation demands new core competences of cooperation on behalf of executives and their employees. Especially concerning the management of inter-cultural teams executives need special skills, which we will convey in this training.

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Microeconomic business games are models of companies or parts of them. Starting from annual cyclical and political scenarios the teams will develop strategies and action programmes, which have to be operatively reduced and transferred to concrete decisions and actions of the company's functional areas. In this training you will learn to recognize and to interpret managerial correlations correctly by doing.

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Especially secretaries and assistants, who have to deal with mostly very different people in their job, might find themselves in a situation of conflict respectively they have to mediate between several parties in a conflict. This practice-related training shows how existing conflicts can be solved and how future controversies can be avoided without wasting one's power.

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If you want to take over more management functions in the future and wish to relieve your boss effectively, this seminar enables an optimal qualification: You are familiar with accounting and balance sheets, cost accounting and controlling. You will be able to understand and share commercial decisions in a better way and to put it into the correct context. You will see where money is bound in the company and recognize commercial correlations at concrete examples.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Motivation of employees works hand in hand with productivity and success. Therefore it is that important to have satisfied employees, who are neither overstrained nor unchallenged and enjoy their work. This training conveys a multitude of helpful suggestions and techniques for successful communication, efficient coaching of employees, possibilities to remunerate good employees up to optimization of the cooperation behaviour and creation of a sense of community.

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DP-people are shaken about in the company. They are expected to be trouble-shooters on call, ad-hoc-problem solvers in the jungle of hard- and software-breakdowns. Defeat and heroism are closely related here. Consequently their appearance at foreign work stations is not always as relaxed as requested; nervousness and arrogance quickly come up. A difficult situation also for the one who is looking for help: the dickey self-assuredness on the PC makes people sensitive towards wrong tones. This creates defence and non-productive tensions - this way DP-departments get a bad reputation. Clever appearance is required in cooperative DP-consultancy - and can be learned.

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DP-trainings cost a lot of time and money and are often alarmingly inefficient. Learners are offered a lot of material, in the training room everything seems to be comprehensible - finally only parts are transferred into practice after a fashion. Trainers struggle with endless contents and try in vain to reconcile totally different learners. Behind these two phenomena there are methodical basic errors of conventional trainings. Here we will show you how to do things right.

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In this one-day seminar we will make you familiar with an easily learnable, brain-conform working method. Mind-maps can e.g. be perfectly used to collect ideas, to structure business texts and to prepare presentations. Just try.

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Mistakes are one of the last big secrets in the world of economy and business. They are denied, allocated to others and are rarely communicated. People who make mistakes, are often angry about themselves and are additionally "punished". Because mistakes are bad - they lead to loss of quality, wrong investments and ineffective management decisions. However: Zero mistakes only exist with zero work or with complex control mechanisms. An open discussion of mistakes offers big chances. Organisations, where mistakes are openly discussed, have got remarkably better learning chances and therefore comprehensive possibilities to improve performance.

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Your aim is that meetings will be efficient and will reach the planned target economically in the future! Discussions in work groups shall lead to concrete results! You request more discipline and concrete results in sessions! You need hints to cope with blockages and other work disturbances when processing common tasks! You want to understand how conflicts between group members have to be handled! Get the necessary armamentarium in this seminar.

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At meetings, public appearance and business meals beside technical know-how, elegant behaviour and authentic appearance are required. In this seminar you will learn what social rules of conduct are up-to-date and how to act in a self-confident way and consequently how to underline your professional success and your qualified know-how.

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You have guessed it for a long time. With the email and address programme Outlook more can be done than you use it for the time being. Do not hesitate any more: get to know multiple functions of the software and gain more overview by consequent application and a better organisation of work. This little effort is permanently worth it.

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You will expand your knowledge about functions and interests of operational personnel work and planning in this seminar. Enlarge your competences by factors, forms and procedures of employment ratio and its dis-/advantages considering continuously changing preconditions.

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Often details decide about waste of time and success in a sales talk. Who observes general rules of sales and conclusion, will carry out customer talks in a more target-orientated way and will achieve a higher ratio of conclusions of contracts.

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This seminar is up-dated every year and focuses on improvements and alterations respectively deletions in the income tax law on behalf of the legislator. This is especially important for all employees of the payroll and personnel department.

Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Learn analysing your employees' performance and behaviour in a fair, precise and comprehensive way.

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This seminar will present methods to estimate the employees' potential, who shall take over managerial tasks respectively complex advisory activities within the company. The procedures shown offer support for the planning of individual personnel development measures as well.

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Bookkeeping and commercial accounting are components of the commercial education. Even if accounting envisages to some extent different accounts or charts of accounts for various commercial jobs, nevertheless there are a lot of similarities, so that this seminar is directed to all commercial apprentices. The training is a good preparation for the IHK-examination.

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You intend to use media such as notebook, PC and beamer effectfully and you want to take advantage of presentation software? For presentations with notebook and Co. there are some differences in comparison to normal presentations. This training provides the necessary munition in order to create an effectful beamer-presentation.

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The Product Liability Act (ProdHaftG) refers to defects coming from the product, for which the manufacturer, but also the importer, who brings the product into the EU, are liable. In this seminar we will convey the necessary know-how to avoid problems.

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Gaining self-confidence and personal charisma, adapting one's knowledge to modern manners, skilful handling of breakdowns and embarrassments, competent appearance towards customers, business partners and superiors, are all subjects of this training. In exchange with other women in their situation you will learn to recognize and to optimize your personal effect in different business situations.

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Increase your competence in sales and learn how to present yourself in a competent and competent way during sales and customer talks.

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You want to plan and implement your projects as ideally as possible and you want to lead your project team to efficient cooperation? You are absolutely right in this seminar then!

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Regarding the implementation of projects people who are responsible for projects have to rely on professionally working assistance in a higher and higher degree. In this seminar you will gain the necessary know-how in project management in order to be able to work independently in projects and to relieve and support the project management perceptibly.

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Meanwhile project managers often take responsibility for big investments and projects of strategic importance. However, how do you know if the project manager appointed is competent enough? More frequently not only the management, but also external customers and partners demand objective and approved evidence about the competence of responsible project managers. This seminar will prepare you for the PMP®-certificate by the Project Management Institute (PMI®).

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Only the one who chooses the right subject, who tells his story in an exciting way and who gets to the core of public interest, can book successful PR. In this training you will get new access to PR: entertaining public relations, which informs and affects people at the same time.

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Concluding (sales) contracts brings about even bigger risks. Avoid problems, by gaining the necessary legal know-how. By means of impulse presentations, group discussions and work out of practical examples the legal contents will be explained in a plausible way.

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Frequently unnecessarily high costs arise by unwitting actions when services are purchased. There are essential differences between the purchase of goods, products and services, which have to be considered. This training provides the basis (such as cost reduction potentials, qualitatively orientated performance evaluation criteria) and presents modern methods (like offer analysis, evaluation of duties record books and performance criteria) to purchase services.

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Reacting correctly at the crucial moment! Having the elegant answer at hand. Giving a humorous and relaxed impression in daily communication. The behaviour described above can be learned and trained. Join this training and release your personal blockages. Gain more self-confidence regarding your rhetorical competence.

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Leadership can become an annoying undertaking in situations of conflict. Do not hesitate to solve problems of this kind. Conflicts which are pushed aside always come up again like a ball which is pressed under water. That means that you will have to cope with the situation again and again. This takes time and is rather exhausting. Use this energy in a better way. With help of this seminar you will prepare yourself professionally, so that conflicts can be recognized, analyzed and solved in time.

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Seminar contents may vary depending on their date. Please click on the respective date to view detailed contents.

Successful leadership in daily work is not possible without communication. Day by day it is imperative to have talks - with employees, superiors or customers - with partners, children or friends. How one's own skills can be optimized to use talks as a means of leadership in a useful, suitable, target orientated and efficient way is communicated here in a practical way.

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This seminar is addressed to employees working in the personnel management and to executives, who are trusted with return to work conferences. Beside working out procedures of return talks after illness, you will also get to know legal and contextual peculiarities regarding return talks after maternity leave and military/ alternative national service.

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Apprentices are in an extraordinary situation: In the company they gain new, practice related competences, at school they learn new theoretical topics. In addition to this they are regularly confronted with test and presentation situations, in which they have to present what they have learned. Furthermore a maximum of communication skills is demanded from them during and after their apprenticeship. This seminar conveys the necessary skills.

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As an employee in the secretary's office you are in charge of (communication) culture in your company because you represent the company. Mostly there are no suitable examples regarding the contact to superiors, colleagues and clientele and many employees are (rhetorically) not sufficiently trained. This training offers the opportunity to strengthen your position and to go into your daily working routine with new competences.

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Define your career and professional aims. Develop strategies to achieve goals and recognize time and personal potentials in order to meet your manifold interests.

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This seminar offers practical help to optimize your individual processing capacities, handling of the flood of information and efficient time planning. In addition to this you will learn about your personal stress factors and how you can avoid stress by load balance.

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One of the most complicated tasks of executives and other responsibles in personnel is the exit interview with employees. These so-called termination talks are a highly sensitive and often emotionally stressful for the people involved. Many executives fear the related challenge: How will the employee react? What emotions will be expressed? How can I overcome my fear? Can I react appropriately? This seminar will systematically prepare this difficult situation and important managerial task.

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In this seminar we offer the opportunity of critical self-reflexion. What is the customer's impression of your person/ your company? What are your customer's concrete expectations towards you? Learn techniques of customer communication and get to know how to leave a positive impression with your customer, also and especially in difficult situations.

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Customer-orientated behaviour and quality in service become more and more important. It is not enough to offer high-quality products to your customers. Professional communication and good business relations are significant factors of success, which help to assert oneself on the market. This is why many German companies try to promote correspondence which is more customer-friendly and service-orientated. Your company should not be an exception here.

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Gain know-how about the current social security law and/or refresh your knowledge. Benefit from other participants' experiences and from our experienced trainers. The seminar considers especially your professional activities, so that the contents can be individually applied.

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This seminar will convey substantial knowledge regarding the sphere of personnel. Essential aspects of personnel management and administration will be picked out as a central theme as well as peculiarities of personnel correspondence. You will qualify for taking over and practising a responsible assistant activity in personnel management.

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The business strategy must be coherent and has to be developed and checked systematically. The business strategy has to focus on central factors of success of the company and relevant value drivers. Strategic Management shall stimulate and ensure increase in value and business. Strategic management concentrates on core competences and core processes. It is imperative to achieve excellence here.

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Strategic purchase is one way among others to reduce costs and therefore opens enormous benefit potentials. In this seminar all important tools of strategic purchase management will be presented. Starting from purchase strategies, via supply management up to tools to analyze strategic purchase you will get to know any peculiarity of strategic purchase management.

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Office-based sales staff does not only represent the identity of the company, but is the centre point between customer, external sales staff and market. Experience how important office-based sales staff is for your company and how you meet your customers' expectations in an optimal way. This seminar will prepare you efficiently regarding different problematic situations and offers many possible solutions.

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Knowledge in any special field renews at a speed which has never been seen before. Mostly specialists, no trained pedagogues, are also in charge of further education for other employees beside their actual job. Our seminar is made for these 'part-time' tutors. It shall provide hints and ideas for them with help of which they will be able to convey know-how competently.

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Professionally and concerning your experience you are on a good level. However, if transfer of know-how to others is concerned, you sometimes feel it could be better. You have already laid the foundation for this. Now we will focus on fine-tuning. Join our advanced training (the basic seminar is FEV I) and learn further methods and strategies to convey subject matters.

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Purchase is a key to your company's success. Learn what tactics there are to influence purchase negotiations and to conclude them successfully for the company.

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In a company of 500 employees a number of staff away sick of 5 % causes annual costs of 2.3 Mio. Euros. This figure of course affects the cost factor within the group and even more towards competitors on the free market. Get to know in this seminar, what concrete measures will enable you to measure and to reduce health-related absenteeism on a continuous basis.

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For project responsibles and teams this seminar provides valuable insights, which have not to be learned the hard way in personal crises. Successful risk management will ensure that crises in projects do not come up at all and if so, they will be handled in a reasonable way. A real benefit for all project responsibles but also for every project team member who wants to participate in the project ab initio in a solution orientated way.

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Although they are an important tool of organisation, minutes are often neglected in many companies. This start with the question: Who shall write down the minutes? People avert their eyes to the toe-caps and finally the one who is first in the alphabet or who is the lowest in hierarchy has to take over the task. The timidity to take over this important task is also based on the fact that people do not exactly know how it really works. Gain the necessary know-how in our seminar. In the future compose minutes that are perfect in form.

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Target agreement systems ensure that employees know how fulfilment of their tasks contributes to the company's success. Deriving from company targets a target cascade is worked out for every area of the company. This creates the frame for the fact that executives regularly involve their employees in reflexions about company targets. Formulating targets adequately and making them measurable is a challenge which every enterprise has to meet in order to remain competitive.

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You know how you want to lead: in a competent and cooperative way. Efficiently and with as little annoyance as possible. Success and target orientated.

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Leadership means giving direction to employees and to take care of trouble-free cooperation of the team. The second aspect mentioned is focussed in this training. We will deal with the preconditions for good cooperation, the analysis and elimination of disturbances in cooperation and the handling of conflicts. Moreover we will deal with information management and overlapping cooperation. The management is responsible for the above mentioned factors. If the factors are fulfilled, the team has got the necessary scope of action and the achievement potential meeting the target.

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Team orientated company culture contributes to the identification with the company, enables using the employees' potential and developing synergy effects. Therefore it can never be too early for a company to promote team orientated behaviour. This training is especially directed to junior staff members, that is to say the apprentices of your company. They are future experts and executives.

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Recognizing, avoiding and solving problems is daily routine for executives and employees in positions where decisions have to be taken. Decisions must be prepared, taken and conveyed in a convincing way. The use of professional decision techniques and creative methods essentially support this process and enable taking assured and convincing decisions beside developing alternative solutions.

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As is generally known the sales talk on the phone follows other principles than conventional face-to-face sales. The essential differences are based on a significant lack of context information about our interlocutor (customer) on the phone. In particular, paralinguistic phenomena like facial expression, gestures and posture are missing. Nevertheless this special form of sales bear great chances if telephone calls are systematically prepared and edited as well as professionally implemented. This seminar will prepare you for this important situation by getting to know and by practising essential skills and abilities.

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You want your apprentices to convey a professional impression of your company on the phone already at the beginning of their professional career? This training is just right then. The apprentices will know how to answer the phone in a friendly way, how to articulate precisely and how a caller shall be connected competently. They will express themselves in a positive way if they cannot answer a question and will transfer the call to a competent partner.

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In the course of economisation and streamlining measures unfortunately notices of termination cannot always be avoided. Moreover inapt or surplus employees endanger workplaces of others. In practice the termination of employment is often connected with considerable and avoidable costs. Therefore exact knowledge and use of all legal possibilities offers big advantages.

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In this training the participants get to know the basic skills of motivating, instructing and evaluating. Today´s apprentice supervisor does not only offer professional qualifications but also knows how to deal with demanding situations, avoid conflicts and support the apprentice´s development. Additional, typical stages of learning and ways of augmenting achievement motivation are discussed.

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Competitiveness of companies more and more depends on the quality of its employees. It is a task of any executive to promote own initiative, readiness for performance and the employees' identification with the company. In a way they become their employees' coach. This training will prepare them for this important task.

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The first way in the company leads the customer to the receptionist or the doorman/woman. The first impression counts, this especially applies here. You will know about the importance for your company regarding your appearance towards customers at the reception or the gate and how to behave in a service-orientated and customer-friendly way.

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A management assistant is expected to have comprehensive competence. Professional and independent action, managerial thinking and a strong personality are preconditions for success. This seminar creates the required basis.

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You think your working time offers more potential, but you are lacking know-how to use it appropriately in practice? The secretary is an important office worker enabling trouble-free processes and a good preparation and elaboration of information. The scope of tasks comprises many levels. In this seminar you will learn methods and abilities from which you can benefit to work efficiently and effectively. Here we will especially focus on different areas of activity in human resources.

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Target agreement talks are a central element of personnel management and are the centre for the payment of performances. During the talk you, the executive, can agree targets with your employees and you can check in how far targets are reached. Whether such a talk succeeds, is in your hands: Only with careful preparation you can be sure that your conversation will be successful. In this seminar you will learn important basics of preparation, implementation and follow-up of target agreement talks and you will train them in practical applications.

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Every employee is able to represent your company on the phone in a friendly and competent way! Often they are lacking the correct "tool". The aim of the trainings is among others to recognize the importance of telephone service and to create a positive attitude towards the telephone, especially when the situation becomes hectic or difficult.

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It is long time ago that the working day of an executive ended at 6 p.m.. Appointments and meetings, business trips and business meals: Do you also feel that overtime and meetings squeeze all the breath out of you? Who wants to be successful in the job today, has to allocate his/ her resources systematically and cleverly. In this training we will show you the right tools and methods.

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This training is restricted to participants of the time and self management seminar (ZS) or comparable seminars. It will update your know-how regarding work techniques and offers the possibility to wrap-up the basic seminar systematically. Exchange of experience and concrete questions deriving from the implementation of learned techniques are the explicit aim of this seminar.

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Many processes of cooperation in the team can be lively pushed with help of moderation and can be more efficient this way. That's what this seminar is about! Experience the beneficial effect of successful moderation. Acquire the necessary qualifications in this seminar. Learn about the required techniques and methods for easy-running talks and creative job meetings.

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Do you simply want to attend a trade fair, to entertain existing customers and to collect business cards or do you also want new customers, initiation of business connections and orders? Success on a trade fair predominantly depends on your staff at the stand, their attitude and preparation. It is exactly at this point where our training starts.

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The contracts are signed. Now the aim is to prepare the new employee for future tasks and to integrate him/ her into the team. How systematic familiarization with new work is carried out in an optimal way will be communicated in the practice-orientated training.

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